Oncor Electric

Introduction to Oncor: Providing Reliable and Safe Energy to Texas

Oncor Energy is a leading electric utility company serving millions of customers in Texas.

The company handles maintenance and electricity delivery to millions of homes and businesses and operates as a subsidiary of Sempra Energy, which is a Fortune 500 company based in San Diego, California.

They service a large part of Texas, including the Dallas-Fort Worth metroplex, and parts of West and Central Texas.

In total, Oncor services 408 communities and 98 counties. Some of the main cities in their service area include Dallas, Fort Worth, Tyler, Waco, Round Rock, Midland, Odessa, Wichita Falls, and Killeen.

If you’re unsure whether Oncor services your area, you can visit their site or contact them to confirm.

A map that shows Oncor's Service Area in Texas
Oncor Electric Delivery Service Territory Texas

What is the difference between a Utility and an Energy Company?

It may sound confusing, but an Energy Provider and an Energy Utility company are not the same.

Without going into too much detail, the key difference between the two are:

A utility company maintains the energy power lines that send electricity to your home or business.

An energy provider buys electricity at wholesale prices from the energy grid and sells it to you – the consumer.

Customers that live in the Oncor service area can choose to start energy service from a variety of energy providers.

Some of these companies are 4Change Energy, Frontier Utilities, Pulse Power, Energy Texas, Rhythm, and more…

Click on the link for a list of energy companies that serve your area.

Oncor Outage Map

View a live outage map that updates every 10 minutes. You can see it on their website at the following link or the embedded map below: https://stormcenter.oncor.com/external/iframe.html

What to do if there’s a Power Outage in an Oncor Service Area

  1. Check your circuit breaker or fuse box to see if the power outage is due to a tripped circuit or blown fuse. If this is the case, reset the circuit or replace the fuse to restore power.
  2. Check with your neighbors to see if they also have a power outage. If they do, the power outage is likely due to a problem with the electric grid and not a problem with your home.
  3. Contact Oncor Electric by phone at 1-888-313-4747, or by visiting their website at www.oncor.com to report the power outage. Oncor’s website also provides updates on the status of power outages and estimated restoration times.
  4. Follow any safety instructions during the power outage. This includes staying away from downed power lines and using flashlights or other battery-powered devices instead of candles.
  5. Make sure you have an emergency preparedness kit on hand in case of a power outage. This should include flashlights, extra batteries, a battery-powered radio, and non-perishable food and water.
  6. If the power outage is expected to last for an extended period, consider finding alternative accommodations, such as staying with friends or family or booking a hotel room.

If the power outage is widespread and affects a large number of customers, Oncor has a dedicated team of professionals who work around the clock to restore power as quickly and safely as possible.

In the meantime, you can stay informed about the status of the outage and estimated restoration times by calling them at 1-888-313-4747 or by visiting their website.

Oncor Energy’s Commitment to Sustainability

Oncor Energy is committed to reducing its environmental impact and promoting sustainable energy solutions. The company has implemented various initiatives to reduce greenhouse gas emissions and increase the use of renewable energy sources. Oncor Energy is also dedicated to helping its customers save energy and reduce their own carbon footprint.

Contact Oncor Energy’s Customer Service

There are several ways for customers to get in touch with the company, including online, by phone, and by email. Customers can report outages, request service, and access billing and account information through the website or the customer service center. The company also offers various programs and resources to help customers manage their energy usage and save money on their monthly bills.

Here is a list of ways you can contact Oncor Electric:

  1. Online: You can report an outage or request service through the online Outage & Emergency Center on the Oncor Electric website at www.oncor.com
  1. Phone: You can call the Oncor Electric customer service number at 1-888-313-6862 for General Inquiries, or at 1-888-313-4747 to report a Power Outage, or dial 811 to Locate Underground Power Lines.
  1. Email: For General Inquiries you can email Oncor at contactcenter@oncor.com

Oncor Energy’s Community Involvement

Oncor Energy is actively involved in supporting the communities it serves. The company sponsors various events and programs, and partners with local organizations to improve the quality of life in Texas. Oncor Energy also has a strong focus on safety and works to educate the public on the importance of electrical safety.

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