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AEP Texas North

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About AEP Texas North: Providing Reliable Electricity to North and West Texas

AEP Texas North (formerly West Texas Utilities) is a utility company that provides electricity to customers in north and west Texas. It is a subsidiary of American Electric Power (AEP), one of the largest electric utilities in the United States. AEP Texas North serves a diverse mix of residential, commercial, and industrial customers across a wide geographic area, including urban, suburban, and rural communities.

AEP Texas North is committed to providing reliable, safe, and affordable electricity to its customers. It works to maintain a strong and resilient electric grid, invest in advanced technologies and infrastructure, and support the development of renewable energy resources. The company also offers a range of programs and services to help its customers save energy, manage their energy usage, and reduce their carbon footprint.

In addition to electricity service, AEP Texas North also provides natural gas service to some of its customers. It is regulated by the Public Utility Commission of Texas and works closely with state and local government agencies to ensure that it meets the needs of its customers and complies with all relevant laws and regulations.

What’s the difference between AEP Texas North Utility and any other Texas Energy Provider?

In Texas, electricity is provided by 5 different utility companies: Oncor, Centerpoint, AEP North, AEP Central, and TNMP. These Investor-owned utilities are for-profit companies that are regulated by the Public Utility Commission of Texas (PUCT). The PUCT sets rates and ensures that these utilities provide safe, reliable, and affordable service to their customers.

Electricity is sold to clients through electric retail companies, which are also known as electric providers or retail electric providers (REPs). REPs are for-profit companies that do not own or operate the electric grid, but instead, purchase electricity from wholesale markets and sell it to customers. Customers can choose their REP, and REPs compete with each other to offer competitive rates and plans to attract customers.

The difference between these 2 types of organizations is that utility companies maintain the wires and poles that transmit electricity to your house and business, while Retail Electric Providers offer you energy plans you can choose from and handle billing and customer service.

You cannot shop around for a utility company in Texas, but you are able to shop around and compares quotes for a retail electric provider.

AEP Texas North Service Areas

AEP Texas North Company operates in West, and North Texas.

AEP Texas Central Company (formerly Central Power and Light), in south Texas.

See the highlighted blue colors on the map below to see AEP Texas’ service areas:

A map that highlights AEP Texas' service areas
AEP Texas Service Areas

AEP Texas North Outage Map

Even though AEP will always do its best to keep your power on, outages do occasionally happen. And if they do, they will dispatch crews to address the problem right away, and will also let you know when power might be restored. Click on the link below to view the real-time AEP Texas North outage map and check if there’s a power outage affecting your area consider signing up for a text or phone alert.

View the AEP Texas Realtime Outage map.

What to do if there’s an AEP Texas North power outage

  1. Check your circuit breaker or fuse box to make sure the outage is not due to a problem with your home’s electrical system.
  2. Check with your neighbors to see if they are also experiencing an outage. If they are, it is likely that the outage is caused by a problem with the electrical grid in your area.
  3. Report the outage to AEP Texas North. You can report an outage online through the company’s website or by calling its customer service hotline. When you report the outage, be sure to provide your address and any other relevant information, such as whether you are using a portable generator.
  4. If you experience a power outage during extreme weather conditions, it is important to stay safe. Avoid using candles or other open flames as they can be a fire hazard. Use flashlights or other battery-powered lights instead. Stay away from fallen power lines and trees, and avoid using any electrical appliances until power is restored.
  5. If you rely on medical equipment that requires electricity, it is important to have a backup plan in place in case of an outage. Make sure you have backup batteries or a portable generator available to keep your equipment running during an outage. If you need additional assistance during an outage, contact AEP Texas North or your local emergency services for help.

Energy Providers in AEP Texas North service area

If you live in an AEP Texas North service area you’re in luck, you can shop around and choose your own Retail Electric Provider. A few of the companies that offer energy plans in your area are 4Change EnergyFrontier UtilitiesPulse PowerEnergy TexasRhythm, Reliant Energy, Ambit Energy, Champion Energy, Gexa Energy, Payless Power, and more…

Click on the link for a list of energy companies that serve your area.

This list is not exhaustive, as there are many other electric providers that offer electricity to customers in Texas, including in the areas served by AEP Texas North. It is important for customers to shop around and compare rates and plans to find the best option for their needs.

Contact Information for AEP Texas North

General Customer Service: 1-877-373-4858

Outages: 1-866-223-8508

Email: Customers can send an email through the “Contact Us” form on the AEP Texas North website:

https://www.aeptexas.com/contact/

If you need to report an outage or emergency, you can call the AEP Texas North outage hotline at 1-866-223-8508. You can also report an outage online through the company’s website or through the AEP Texas North app.

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