Centerpoint Energy

Introduction to Centerpoint Energy: A Leader in the Energy Industry

Centerpoint Energy is a leading energy utility company that serves millions of customers across the United States. Headquartered in Houston, Texas, the company has a rich history dating back to the late 1800s. Today, Centerpoint Energy is a diversified energy company that provides a range of products and services to customers in Texas, Indiana, Louisiana, Ohio, and Mississippi.

The History of Centerpoint Energy

Centerpoint Energy has a long and storied history dating back to 1882 when the company was first founded as the Houston Lighting & Power company. Over the years, the company has undergone numerous changes and acquisitions, leading to its current form as a diversified energy company.

One of the major milestones in the history of Centerpoint Energy was when deregulated energy was introduced in the state of Texas. In 2003 HL&P was split into 3 separate companies: Reliant Energy, Texas Genco, and Centerpoint Energy.

Products and Services Offered by Centerpoint Energy

Centerpoint Energy is a diversified energy company that offers a range of products and services to its customers. These include:

Natural gas distribution: Centerpoint Energy is a leading natural gas distribution company, serving millions of customers across its service areas.

Electric transmission, distribution, and generation: Centerpoint Energy also generates electricity in Indiana, and maintains the wires, poles, and electric infrastructure in the Greater Houston area, and in southwestern Indiana.

Energy services: In addition to traditional energy products and services, Centerpoint Energy also offers a range of energy-related services to customers. These include Home Services such as repairs, sales, and maintenance plans for both gas and electric equipment.

Centerpoint Service Areas

Centerpoint operates electric and natural gas utility businesses in six states and serves more than 7 million metered customers.

A map that shows Centerpoint Energy's service areas in the United States
Centerpoint Energy Service Areas

Centerpoint Energy’s Role in the Energy Industry

As a leading energy company, Centerpoint Energy plays a crucial role in the energy industry. The company is committed to providing reliable, affordable, and sustainable energy solutions to its customers, and is always looking for ways to innovate and improve its services.

One of the ways that Centerpoint Energy is leading the charge in the energy industry is through its focus on renewable energy. The company has a number of initiatives in place to increase the use of renewable energy sources, including wind, solar, and hydroelectric power. By investing in renewable energy, Centerpoint Energy is helping to reduce its carbon footprint and improve the sustainability of the energy industry as a whole.

The Difference Between Centerpoint Energy and other Energy Providers

It’s important to note that Centerpoint Energy is not an energy provider in the traditional sense. Instead, the company is responsible for the delivery of energy to customers in its service area. This means that Centerpoint Energy is responsible for the infrastructure that delivers natural gas and electricity to homes and businesses, but does not actually offer electricity plans to the public.

Customers in Centerpoint Energy’s service areas in Texas have the option to choose their own electric provider. Customers can choose from many different energy companies and can switch providers at any time if they wish.

A few of the companies that offer energy plans in Texas 4Change EnergyFrontier UtilitiesPulse PowerEnergy TexasRhythm, and more…

Click on the link for a list of energy companies that serve your area.

Centerpoint Outage Map

View Centerpoint’s outage tracker

For your convenience, we’ve also embedded the tracker on our page

What to do if there’s a Power Outage in a Centerpoint Area

If there is a power outage in a Centerpoint Energy service area, there are a few steps that customers can take to stay safe and informed:

  1. Stay away from any downed power lines or electrical equipment. Do not touch any fallen wires or objects that may be in contact with them, as they may be energized and dangerous.
  2. Report the outage to Centerpoint Energy immediately. Customers can report outages through the Centerpoint Energy app or by calling the company’s emergency hotline.
  3. Stay informed about the status of the outage. Centerpoint Energy will work to restore power as quickly as possible and will provide updates on the estimated restoration time. Customers can check for updates on the Centerpoint Energy website or app, or by following the company on social media.
  4. Take steps to stay safe and comfortable during the outage. This may include turning off or unplugging appliances and electronics to prevent damage, using flashlights or battery-powered lanterns instead of candles, and staying in a cool location if it is hot outside.
  5. Follow any instructions provided by Centerpoint Energy or emergency responders. If instructed to do so, customers may need to evacuate their homes or take other safety precautions.

If you have any concerns about your safety during a power outage, do not hesitate to call the emergency hotline or seek help from a trusted source.

Customer Service Options and How to Contact Support

Centerpoint Energy is committed to providing excellent customer service to its customers. The company has a number of options available for customers who need assistance or have questions about their energy service.

Depending on your area you may contact them in one of the following methods:

LocationServiceContact Methods
Houston, TexasNatural Gas​Customer Service:
713-659-2111 or 800-752-8036

Report a Gas Leak:
713-659-2111 or 888-876-5786

Call Before You Dig: 811

Payment Address:
CenterPoint Energy, Inc.
P.O. Box 4981
Houston, Texas 77210-4981
Houston, TexasElectric DeliveryCustomer Service / Report an Electric Power Outage: 
713-207-2222 or 800-332-7143

Report Downed Power Lines:

Report Electricity Theft:
713-207-7225 or 877-570-5770

Call Before You Dig: 811
Texas (Excluding Houston) Customer Service
East Texas: 800-259-5544
South Texas: 800-427-7142

Report a Gas Leak:

Call Before You Dig: 811

Payment Address:
CenterPoint Energy, Inc.
P.O. Box 4981
Houston, Texas 77210-4981
IndianaCustomer Service: 800-227-1376

Call Before You Dig: 811
LousianaNorth Louisiana:

South Louisiana:

Report a Gas Leak:

Call Before You Dig: 811

Payment Address:
CenterPoint Energy, Inc.
P.O. Box 4981
Houston, Texas 77210-4981
612-372-4727 or 800-245-2377

Commercial: 612-321-4939

Home Service Plus:
877-HSP-1664 or 612-342-4610​

Report a Gas Leak:
612-372-5050 or 800-296-9815

Call Before You Dig: 811

Payment Address:
CenterPoint Energy, Inc.
P.O. Box 4671
Houston, Texas 77210-4671

General Correspondence:
CenterPoint Energy
505 Nicollet Mall
P.O. Box 59038
Minneapolis, Minnesota 55459-0038
MississippiCustomer Service:

Report a Gas Leak:

Call Before You Dig: 811

Payment Address:
CenterPoint Energy, Inc.
P.O. Box 4981
Houston, Texas 77210-4981
OhioCustomer Service:

Call Before You Dig: 811

Email: customerservice@centerpointenergy.com

Online: https://www.centerpointenergy.com/en-us/contact-us

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