Gexa Energy

Gexa Energy

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Contact Details

Email: customercare@gexaenergy.com

Phone: (855) 639-8079

Address: 20455 State Highway 249, Suite 200, Houston, Texas 77070

Website: https://www.gexaenergy.com

License #10027

Gexa Energy

About Gexa Energy

Gexa Energy is one of the fastest-growing retail electricity companies in the United States. It has served residential and commercial customers in Texas since 2002. Gexa Energy specializes in bringing affordable electricity plans that are 100% green.
All Gexa Energy customers have access to their online accounts which are available 24/7. Their online tools help clients manage their accounts. This includes setting up automatic payments, online bill pay, budget billing, and more…

Gexa Energy is a subsidiary of NextEra Energy Resources, which is one of the largest wholesale generation companies in the United States. NextEra Energy Resources generates power by using natural and renewable sources such as wind, sun, natural gas, and nuclear power. One of their main missions is to generate Renewable Power while having a minimal impact on the environment.

From the start, Gexa Energy has been committed to serving Texans by helping local communities. Their employees end customers contribute financially through volunteering time to support the United Way and a number of other local projects that help fellow Texans.

Gexa Energy Values

As a company, Gexa Energy is not only providing energy to the state of Texas but also making sure to do it with minimal impact on the environment while helping local communities. Quote from Gexa Energy website:

“We are committed to excellence. We do the right thing. We treat people with respect. Our core values are deeply rooted throughout our company’s culture and are integral to everything we do.”

Electricity Plans That Gexa Energy Offers

Gexa Energy Renewable Plans

Because Gexa Energy plans are all 100% green they purchase renewable energy credits (RECs) from renewable resources across America so they can match 100% of the energy sold to their customers under their energy plans.

Gexa Energy has a variety of affordable plans:

Gexa Saver Deluxe 12

This fixed-rate plan is an affordable option for clients who are looking for a 12-month plan with 100% renewable energy. New customers that join this plan qualify for a Bill Credit that amounts to $100 for every month where their usage is between 1,000 and 2,000 kilowatt-hours (kWh).

Gexa Saver Value 12

The Saver value plan in a way is similar to the saver Deluxe plan because they are both 12-month. plans, however the main difference between them is the Bill Credit amount and the monthly usage you need to reach before you get it. With the Saver Value plan, you will get a $35 Bill Credit every time your monthly usage is between 500 and 999 kilowatt-hours (kWh). For months where your usage is higher, you will receive a $50 Bill Credit when your usage is between 1,000 and 1,500 kilowatt-hours (kWh). This plan is ideal for households that use less than 1,500 kilowatt-hours in a given month because this will allow you to maximize your monthly bill credit amount.

Gexa Superb Saver 12

The Superb Saver plan is another 12-month energy plan by Gexa Energy, it is popular with households that use more than average electricity. This is also a Bill Credit plan with a fixed rate. For usages of 1,500-1,999 kilowatt-hours (kWh) a month you’ll get a bill credit of $50. If you use more than that, and your usage falls between 2,000 and 2,500 kilowatt-hours (kWh) your Bill Credit will grow to $100 off of your monthly bill. This plan is suited for households that use above or close to 2,000 kWh a month.

Gexa Energy Saver 12

This is Gexa’s featured plan as of February 2022, and there’s a very good reason for that. Customers that enroll in this plan will receive a free thermostat that will allow you to adjust your home’s temperature anytime through a mobile app. We all know that our home’s A/C the largest energy guzzler and can account to a significant portion of our energy bill. This feature will drastically help reduce your energy bill when set correctly.

What makes this plan even better is the Energy Optimizer feature, which allows Gexa Energy to remotely adjust the thermostat temperature during peak usage periods. It will ensure you’re not overusing your A/C, and of course, at any time, you may override this adjustment using your app or thermostat.

This is a 12-month plan that has a $150 cancellation fee. However, don’t worry, the cancellation fee will not apply if you switch plans because you moved to a new home.

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Go to our Business Energy Comparison page to learn more.

Information Required To Sign Up to Gexa Energy

When enrolling in a plan you will need to start by entering your ZIP code on our comparison page.

Through a simple enrollment wizard, you will enter all necessary information that is required in order to complete your enrollment.

Gexa Energy does require customers to enter their social security number to perform a soft credit check. In certain cases, a deposit may be required, however, exclusions do apply, and you can contact Gexa Energy directly to find out if you are eligible for a deposit waiver.

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Gexa Energy Deposit Requirements

A deposit may be required based on your credit score, and/or your payment history. When you complete the checkout you may be asked to pay a deposit in order for your service to begin.

We cannot know if you will have to pay a deposit until the enrollment is submitted, the deposit amount is calculated only at the time of your enrollment.

If you are required to pay a deposit and do not wish to continue then you are not obligated to finalize the enrollment. If you wish to try a different option then you can go back and find a different plan which will not require a deposit payment.

Gexa Energy Deposit Waiver

When enrolling in a new energy plan Gexa Energy will run a soft credit check. they currently do not offer a “No Credit” plan. Based on your credit they may require a small deposit, which is refundable when your contract ends.

Under certain circumstances, you may be eligible for a deposit waiver:

  1. If you are 65 or older and you are not currently past due on your electricity bill
  2. If you’ve been legally designated as a victim of family violence
  3. If your electric account isn’t currently in delinquent status
  4. If you haven’t made a late payment more than once over the course of the last year

If any of these circumstances apply to you, or if you feel like the deposit should be waived, please contact Gexa Energy directly at (855) 639-8079 and discuss this with a live representative.

Gexa Energy Methods of Payment

In order to make it easier for its customers, Gexa Energy offers multiple methods of payment:

  1. Online payment – Once your enrollment is complete and you become a customer, you will have access to your own online account. In your personal account, you will have the option to view statements and make payments online. This is the easiest and fastest way to get set up.
  2. Pay by mail – This is not everyone’s favorite choice but some people prefer to send their payments via check in the mail. Please follow the payment instructions after you sign up. You will need to send your checks to their mailing address.
  3. Pay by phone – Submit your payment with a live rep over the phone.
  4. AutoPay online – You have an option to set up an automatic payment plan that gets submitted monthly and pays your due balance automatically.

Gexa Energy Reviews

Report a Gexa Energy Outage

If you have a power outage with Gexa Energy you will need to contact the utility company directly (also known as TDU - transmission and delivery utility). This is a different company than Gexa Energy. Your utility company is determined by your service address, and there are 5 of these TDUs in Texas:

Please remember, if you have a power outage, you should not contact Gexa Energy about it, but rather your TDU company

Still not convinced?
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16.4¢ kWh

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22.1¢ kWh

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16.7¢ kWh

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18.4¢ kWh

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25.0¢ kWh

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14.0¢ kWh

Please note: The rates above are updated periodically. Current energy rates may have changed since our last update. To get the latest energy rates in your area please go to our comparison page and enter your zip code. Energy rates shown above are for a residential monthly consumption of 1000 kWh in zip code 77043.

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