Direct Energy

Direct Energy

About Direct Energy

Direct Energy LP is a North American provider of energy and energy services that has been serving customers since 1986. Founded in Toronto, Canada, the company has grown to serve over four million customers in Canada and the United States.

As a subsidiary of NRG Energy, Direct Energy is dedicated to providing customers with the energy solutions they need to power their homes and businesses. With a wealth of experience and a commitment to customer satisfaction, Direct Energy is a trusted partner for all your energy needs.

Contact Details


PUCT #10040

Address: P.O. Box 660896 Dallas, TX 75266

Direct Energy

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Table of Contents

Direct Energy - You have the Power To Choose Your Energy Company

Since 2002, Texas’s deregulated energy market has given consumers the power to choose their own electricity provider and save money on their monthly energy bills. But, with over 60 energy companies and 100s of plans to choose from, it can feel like trying to find a needle in a haystack. That’s where SlashPlan comes in – we’re like your trusty energy shopping buddy. We do all the legwork for you by comparing the best energy plans on the market and displaying them all in one easy-to-use dashboard. Plus, we make sure to include all those sneaky hidden fees that energy companies try to hide. With SlashPlan, you can confidently shop for the best energy rate and make sure you’re getting the best deal in the market. So, say goodbye to feeling overwhelmed and hello to saving big on your energy bills!

Direct Energy Residential Electricity Plans

Direct Energy provides a range of electricity plans tailored to meet different customer needs. These plans offer a variety of term lengths and special incentives such as free Amazon Prime or 100% renewable energy.

To help customers make an informed decision, Direct Energy encourages customers to review the Electricity Facts Label (EFL) before selecting a plan. The EFL is a document provided by the energy provider that contains important information such as the average price per kilowatt-hour (kWh), usage credits, and contract length. This document will help customers compare plans and choose the one that best suits their needs.

Twelve Hour Power 24 On Us

Direct Energy’s most sought-after plan is the “Twelve Hour Power” plan. This plan offers a 24-month fixed-rate, two years of free Amazon Prime, free electricity from 9 p.m. to 9 a.m. and it also includes 100% renewable energy. Should you choose to cancel your contract early without moving, a $295 Early Termination Fee (ETF) will apply.

Live Brighter 24 On Us

The Live Brighter 24 On Us plan is a 24-month fixed-rate energy plan that offers 100% renewable energy and two years of free Amazon Prime. It also includes a $295 Early Termination Fee (ETF), unless the customer is moving and cancels the contract. This plan is designed for customers who are looking for a long-term commitment and want to use renewable energy and enjoy the benefits of Amazon Prime.

Live Brighter 12 Autopay

The Live Brighter 12 plan is a 12-month fixed-rate energy plan that provides customers with stability and predictability by locking in their energy rate for one year. This plan protects customers from market fluctuations and allows them to budget their energy expenses. Customers can also secure lower rates by setting up autopay. The plan comes with a $150 Early Termination Fee (ETF) if the customer cancels the contract before the end of the term.

Bright Choice

Direct Energy also offers a variable-rate plan that allows customers to change plans or cancel their service at any time without penalty. This plan features rates that can fluctuate from month to month, and it may be a good option for customers who prefer flexibility and are not ready to commit to a long-term contract.

Direct Energy Business Energy Plans

Direct Energy provides personalized energy solutions for businesses in its service area. To receive a quote, businesses can reach out to the company’s customer service team through telephone or email. The quotes are tailored to the unique needs of each business, taking into consideration elements such as monthly usage rates, business size, and budget.

Looking to establish or switch plans for your business? We can help!

Shopping for a business plan is time-consuming and tedious. SlashPlan can provide you with live rates so you can compare plans quickly and accurately.

At no cost or obligation to you, we will find the top plans from 30+ competing suppliers in your area.

If you choose to sign up, the entire process can be completed online with e-signatures, so you don’t have to waste your precious time and resources.

Go to our Business Energy Comparison page to learn more.

Instant Online Enrollment

Switching energy companies?

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Moving to a new home?

You can now shop for a new plan without paying any Early Termination Fees

Save Money

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Enter your zip code below to compare the best power plans in your area. It's free!

Energy Companies in Texas

Are you on the hunt for a reputable electricity provider in Texas? Look no further!

Our curated list of top-rated companies makes it easy for you to find the perfect fit for your needs. Browse through our list, compare rates, and sign up with your chosen provider in a breeze! Discover the best electricity provider for you today.

Energy Company

Phone Number

(833) 785-7797

1 (800) 871-8100

(866) 926-8192

(855) 784-2426

1 (833) 439-2852

(888) 853-5747

(877) 547-7275

(877) 544-4857

(866) 961-9399

(866) 963-9353

(888) 774-9846

(855) 461-1129

Direct Energy Reviews

At SlashPlan, we believe in providing our users with all the information they need to make an informed decision when choosing an energy company. That's why we gather reviews and statistics from a variety of sources, such as the PUCT Customer Complaint Statistics, the Better Business Bureau (BBB), Google Reviews, Trustpilot, and more. All this information is conveniently displayed on the provider's page, and if you want to see the original sources, we even include links for easy access.

With our comprehensive review system, you can trust that you have all the information you need to make the best choice.

Direct Energy Customer reviews on the Better Business Bureau.
Direct Energy Customer reviews on ConsumerAffairs.

Direct Energy Service Areas

You're in luck if you live in a deregulated area of Texas because Direct Energy can service your home and/or business.

Direct Energy provides service to the following utilities and service areas:

Direct Energy Customer Service

Need assistance? Reach out to Direct Energy's customer service team at:

  • Phone: (855) 461-1926
  • Email:

Direct Energy Bill Payment

If you need to pay your Direct Energy bill, use one of the following payment methods:

  • Pay Online: Log in to your account and pay your bill online.
  • Pay by Phone: Call 1-888-305-3828 to pay over the phone.
  • Pay by Mail: Payments can be mailed to: P.O. Box 660896 Dallas, TX 75266
  • Pay in Person:  Use any of the following locations to pay in person
  • Pay with Alexa Skill

Direct Energy FAQ

Service can typically start either on the same day or the next business day after you sign up for it.

Cancellation fees can differ depending on the plan and how long you've been enrolled.

To find out if any early termination fees apply, check your EFL (Electricity Facts Label) document.
But don't worry, if you're moving to a new home, the cancellation fees will be waived.

If you decide to cancel a fixed-rate plan from Direct Energy before the end of the contract, you will be charged an ETF (early termination fee).

However, if you're moving out of Direct Energy's service area, the fee will be waived for you.

In Texas, all energy plans include a portion of green energy sourced from solar or wind power. Direct Energy goes even further by offering several plans that feature 100% green energy, giving customers the peace of mind that they're doing their part to reduce their carbon footprint.

Direct Energy provides a variety of options for both residential and commercial customers.

They offer fixed-rate and variable-rate plans for residential customers and also cater to small and large businesses with their commercial energy plans.

Additionally, they have plans that feature 100% renewable energy, making it easy for customers to make more environmentally-friendly choices.

Direct Energy may ask for a deposit when signing up for an energy plan, but only if your credit score doesn't meet their requirements. The good news is, after 12 months of paying your bills on time, your deposit will be returned to you.

If you want to avoid a deposit altogether, you can check out the no-deposit energy options available on our marketplace such as a prepaid plan.

Direct Energy has a wide range of energy plans, and one size doesn't fit all. The best plan for you will depend on your energy consumption habits, needs, and the plan features that you prefer.

Looking for a plan from a different provider?
See other energy plans below:

17.9¢ kWh

17.8¢ kWh

10.7¢ kWh

24 month

16.1¢ kWh

20.6¢ kWh

18.3¢ kWh

12.9¢ kWh

17.3¢ kWh

0 month

9.3¢ kWh

11.8¢ kWh

20.9¢ kWh

15.7¢ kWh

23.0¢ kWh

12.7¢ kWh

8.5¢ kWh

13.6¢ kWh

Please note: The rates above are updated periodically. Current energy rates may have changed since our last update. To get the latest energy rates in your area please go to our comparison page and enter your zip code. Energy rates shown above are for a residential monthly consumption of 1000 kWh in zip code 77043.

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